{"id":461686,"url":"\/returnspolicy\/","layout":"standard","version":"2025-05-08T20:47:40.000000Z","blocks":[{"id":4339623,"type":"slideshow","published":1,"size":{"x":12,"y":0},"order":0,"items":[{"id":4339624,"type":"banner","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"type":{"id":104706790,"value":"standard"},"title":{"id":104706791,"value":"RETURNS"},"copy":{"id":104706792,"value":"We hope you love your order, but completely understand there may be times when you need to return something to us."},"titleColor":{"id":104706793,"value":"#{banner.title.color}"},"titleBackground":{"id":104706794,"value":"#{banner.title.background.color}"},"copyColor":{"id":104706795,"value":"#{banner.copy.color}"},"copyBackground":{"id":104706796,"value":"#{banner.copy.background.color}"},"contentWidth":{"id":104706797,"value":"95%"},"textShadow":{"id":104706798,"value":"#{banner.text.shadow}"},"borderRadius":{"id":104706799,"value":"0px"},"buttonBorderRadius":{"id":104706800,"value":"#{button.border.radius}"},"buttonBackgroundColor":{"id":104706801,"value":"#{button.primary.color}"},"buttonStyle":{"id":104706802,"value":"secondary"},"buttonSize":{"id":104706803,"value":"standard"},"overlayOpacity":{"id":104706804,"value":"0.15"},"overlayColourStart":{"id":104706805,"value":"#000000"},"overlayColourEnd":{"id":104706806,"value":"#000000"},"overlayDirection":{"id":104706807,"value":"90"},"image":{"id":104706808,"value":"#{image.default}"},"video":{"id":104706809,"value":null},"videoThumbnail":{"id":104706810,"value":null},"media":{"id":104706811,"value":"image"},"align":{"id":104706812,"value":"center"},"verticalAlignment":{"id":104706813,"value":"center"},"font":{"id":104706814,"value":"#{heading1.font}"},"actions":{"id":104706815,"value":"[{\"text\":\"\",\"href\":\"#\"},{\"text\":\"\",\"href\":\"#\"}]"},"template":{"id":104706816,"value":"slide"},"padding":{"id":104706817,"value":"6"},"fullWidth":{"id":104706818,"value":"1"},"fullBackgroundColor":{"id":104706819,"value":"#{banner.fullBackground.color}"},"published":{"id":104706820,"value":"1"},"conditions":{"id":104706821,"value":"[]"}}}],"properties":{"mode":{"id":104706780,"value":"slideshow"},"speed":{"id":104706781,"value":"5000"},"navigation":{"id":104706782,"value":"0"},"limit":{"id":104706783,"value":"1"},"template":{"id":104706784,"value":"slideshow"},"padding":{"id":104706785,"value":"6"},"fullWidth":{"id":104706786,"value":"1"},"fullBackgroundColor":{"id":104706787,"value":"#fff0"},"published":{"id":104706788,"value":"1"},"conditions":{"id":104706789,"value":"[]"}}},{"id":4339625,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"html":{"id":104706822,"value":"<h3 style=\"text-align:center;\"> More info<\/h3><p>A link to the online returns form can be found in your confirmation email receipt and your dispatch email but if you need any help, or have any questions about a return, please use the contact form to get in touch with our support team.<\/p><p>You may\u00a0cancel your order or return your products for free at any time, up until 28 days after we dispatch them for delivery to you.<\/p><p>But, unless they are defective,\u00a0<strong>we cannot accept returns of custom products, sample orders<\/strong>, or any products that have been\u00a0<strong>washed<\/strong>\u00a0or\u00a0<strong>worn<\/strong>.<\/p><p>We kindly ask that any items you return are clean, free from marks, and in a resellable condition. They should be free from signs of wear, such as pet hair, strong scents like perfume, or any other damage.<\/p>"},"borderRadius":{"id":104706823,"value":"#{text.border.radius}"},"textColor":{"id":104706824,"value":"#{text.color}"},"backgroundColour":{"id":104706825,"value":"#0000"},"truncateHeight":{"id":104706826,"value":null},"template":{"id":104706827,"value":"text"},"padding":{"id":104706828,"value":"6"},"fullWidth":{"id":104706829,"value":"0"},"fullBackgroundColor":{"id":104706830,"value":"#{text.fullBackground.color}"},"published":{"id":104706831,"value":"1"},"conditions":{"id":104706832,"value":"[]"}}},{"id":4339626,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":2,"items":[],"properties":{"html":{"id":104706833,"value":"<h3><strong>UK Returns<\/strong><\/h3><p>For UK orders we offer a Freepost address which you should receive in your returns label when you complete the online returns form. This means UK orders are free to return and you shouldn't need to pay any postage.\u00a0<\/p><p>If you don't have a printer, the email includes a QR code you can take to your local Post Office and they will scan it in for you.<\/p><p>Make sure you request and keep a proof of postage receipt for tracking your parcel online.<\/p><p>Alternatively, if the parcel fits, you can pop it back to us using your nearest post box, however, it's worth noting you won't have proof of postage for this, and returns may take slightly longer to arrive.<\/p>"},"borderRadius":{"id":104706834,"value":"#{text.border.radius}"},"textColor":{"id":104706835,"value":"#{text.color}"},"backgroundColour":{"id":104706836,"value":"#0000"},"truncateHeight":{"id":104706837,"value":null},"template":{"id":104706838,"value":"text"},"padding":{"id":104706839,"value":"6"},"fullWidth":{"id":104706840,"value":"0"},"fullBackgroundColor":{"id":104706841,"value":"#{text.fullBackground.color}"},"published":{"id":104706842,"value":"1"},"conditions":{"id":104706843,"value":"[]"}}},{"id":4339627,"type":"newsletterSubscribe","published":1,"size":{"x":12,"y":0},"order":3,"items":[],"properties":{"padding":{"id":104706844,"value":"6"},"spacing":{"id":104706845,"value":"64px"},"font":{"id":104706846,"value":"#{newsletter.title.font}"},"title":{"id":104706847,"value":"Don't miss out."},"copy":{"id":104706848,"value":"Don't miss out on the latest product launches and updates. 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